Privacy Policy

1. Information We Collect

When you interact with this website — for example, by submitting the enquiry form, the pop-up form, or clicking to call/WhatsApp us — we may collect:

• Your full name
• Phone number
• Email address
• Any message or preferences you share with us
• Technical information such as your IP address, browser type, device type and pages visited, collected automatically via cookies and similar technologies

2. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry about Trehan Luxury Floors, Sector 35, Sohna
• Share floor plans, pricing, availability and current scheme benefits (such as the Big Boss Scheme) with you by phone, email or WhatsApp
• Follow up with you regarding site visits and booking assistance
• Improve our website and marketing communications
• Comply with applicable legal and regulatory requirements, including RERA obligations where relevant

We do not sell your personal information to third parties.

3. Cookies & Tracking Technologies

This website may use cookies and similar tracking technologies to understand how visitors use the site, to remember your preferences (such as not showing the enquiry pop-up more than once per session), and to measure the performance of our advertising campaigns. You can disable cookies through your browser settings, though some parts of the website may not function as intended if you do so.

4. Advertising & Third-Party Platforms

We advertise this project on platforms such as Google Ads, Meta (Facebook/Instagram) and LinkedIn. These platforms may use cookies, pixels or similar tracking technologies to:

• Measure ad performance and conversions (for example, when someone submits an enquiry after clicking an ad)
• Show you relevant ads about this project on their platforms

Each of these platforms has its own privacy policy governing how they process data. You can review Google's, Meta's and LinkedIn's respective privacy policies on their official websites for more detail, and manage your ad preferences directly through your account settings on each platform.

5. Sharing of Information

Your information may be shared with:

• Our internal sales and customer support team, to respond to your enquiry
• The project developer, where necessary to provide accurate project information or process a site visit/booking
• Service providers who help us operate this website (such as web hosting and email delivery services), strictly for the purpose of providing those services

We do not share your personal information with unrelated third parties for their own marketing purposes.

6. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your enquiry information for as long as necessary to respond to your enquiry, follow up regarding the project, and comply with our legal and accounting obligations. You may request deletion of your information at any time, as described in Section 8 below.

8. Your Rights

Subject to applicable law (including India's Digital Personal Data Protection Act, 2023, where applicable), you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information
• Withdraw consent for us to contact you, at any time

To exercise any of these rights, please contact us using the details in Section 10.

9. Children's Privacy

This website is not directed at individuals under the age of 18, and we do not knowingly collect personal information from minors.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.